We Are Usually Asked About

Do you provide car and driver?

No we only provide driver service.

How can I make a booking?

You can reach us at our toll free no and our agents will note the required details such as name, date, time, pick up, drop location and details of your car. Once all the details are in place we will explain the charges for the booking and send you the confirmation of the booking in a couple of minutes along with the driver details.

What are the rates/charges?

Our charges vary on what time and type of service you are going to book. But our base prize starts from 50 AED an hour. Outside Dubai or travelling to another emirate carry additional charges and different rates.

Do the drivers know English?

Yes all our Chauffeurs are well verse with English and they can fluently communicate.

Do you have Arabic speaking drivers?

Yes we do have Arabic speaking drivers and upon your request we can assign them to you.

Do you have French speaking drivers?

Yes we do have French speaking drivers and upon your request we can assign them to you.

Do you have Hindi speaking drivers?

Yes we do have Hindi speaking drivers and upon your request we can assign them to you.

Are they well verse with Dubai roads?

They are good with roads but sometimes if they need assistance in finding place, they use google maps.

What is they’re experience?

Our Chauffer’s have over 3 years of local UAE experience and more than 5 years’ experience with driving sector.

Are there any additional charges?

If there is overtime on any services we provide, then there are additional charges depending on the type of service you have chosen.

How many minutes your drivers/chauffeurs allowed to wait?

Our chauffeurs can wait for maximum 15 minutes after your booking time.

Any Additional charges if the driver is made to wait for more than free wait time of 15 minutes?

Yes, you will be charged as per your type of booking and the rates provided to you.

Can I request for the same chauffeur who I have used on an earlier occasion?

Yes you can request for the same chauffeurs but it depends on the availability of the chauffeur.

How do I cancel or amend my booking?

To cancel or amend a booking, we recommend customers to call our toll free number two hours prior you’re booking to avoid cancellation charges.

Mode of payment ?

You can make a payment using your credit, debit, online or cash

Can we hire chauffeurs for longer periods ?

Yes you can hire chauffeurs for weekly, monthly or yearly basis. For more info you can contact us on our toll free no or email us at [email protected]

Can I interview the driver before I hire him for over a month?

Yes you can and we can set up a meeting whenever you are available.

Will I get a trial period with a driver?

No there is no trial period policy in the company, but if you don’t like the driver services then we can provide you with a replacement.

I require all the drivers’ documents before I hire him for a long period of time?

Yes we can provide all the driver’s documents such as emirates id and license copy.

Do I need to pay for the driver’s travelling allowance?

No we provide transportation for the driver to the pickup location and from the end location.

Can we book the service even if the vehicle is under lease/rent?

Yes, you may do the booking however all documents should be available inside the vehicle such as registration cards (mulkia), insurance coverage of the vehicle and trade license of the rent a car company. Any police fine due to the non-availability of these documents shall be passed on to you.

What are your operation hours?

Our operational team is available 24/7, 365 days a Year.

Where do you pick up and drop off?

We are operate within the Dubai city limits. We also provide drivers going or coming to Dubai from all other Emirates.

Do you run background checks?

Yes we do Background Checks and not just in the UAE, but we also conduct back ground checks in their Home Countries. In fact all our Chauffeur’s are required to get a Police Clearance Certificate from their home countries before they join us.